Refund Policy

Effective Date: June 29, 2026

 

At Attaros Thai Kitchen, we strive to provide high-quality food and excellent service. Because our products are freshly prepared and perishable, all sales are generally considered final. However, customer satisfaction is important to us, and we will do our best to address any concerns.​​

​

Order Accuracy​

​Please review your order carefully before submitting it. Once an order has been placed, it may not be possible to modify or cancel it if preparation has already begun.

​​

Refunds and Replacements​

Refunds, credits, or replacements may be offered in the following situations:

• You received the wrong item.

• An item was missing from your order.

• The food was significantly different from what was ordered.

• There was a quality issue with your order.

 

To help us resolve the issue promptly, please contact us within 24 hours of receiving your order and, if possible, provide:

• Your order number;

• A description of the issue; and

• Photos of the affected items.

 

Any refund, credit, or replacement will be issued at our sole discretion.

​

Third-Party Delivery Orders​

If you placed your order through a third-party platform, please contact the platform directly regarding refunds, credits, or delivery-related issues, as their policies and procedures may apply.

​

Cancellations​

Orders may only be canceled if preparation has not yet begun. Once an order is being prepared or has been completed, cancellations and refunds may not be available.​

​

 Allergies and Dietary Restrictions

Please inform us of any food allergies or dietary restrictions before placing your order. While we take reasonable precautions, our kitchen handles common allergens, and we cannot guarantee that any item is completely free of allergens.

​

​Contact Us

Attaros Thai Kitchen
Operating from The Royale's kitchen in Pleasant Hill, California
Email: attarosthaikitchen@gmail.com
Phone: (925) 744-1388

​

We appreciate your support and the opportunity to serve you.